Terms of Service

Last updated: 2 November 2026

Who runs this service

Charova is operated by Ricarski Entertainment, a company registered in Bulgaria, EIC 207662371, with its registered office at Sofia, Lozenets, 2 Krastova vada St, bl. 304. Contact: [email protected], answered within two working days. Payments are processed by our payment provider; the charge on your statement, and the name it appears under, are shown on the payment page before you confirm.

The service

Charova turns text and reference images into images and short videos using models running on our own hardware. You buy credits; each job costs a fixed number of credits shown in the studio before you press Generate.

Billing and cancelling

A subscription renews automatically for the period shown at checkout until you cancel it. To cancel, open your account page and use the cancel button, or write to [email protected] from the address on the account. A cancellation takes effect at the end of the period you have already paid for: no further charge is made, and the credits already in your balance stay yours until they are used. Confirmation is sent by email the same day. Charges for digital content already delivered are not refundable, except where our refund policy says otherwise.

Who may use it

You must be 18 or older. We ask for a year of birth at the door and nothing else, no documents are collected or stored. If we learn that an account belongs to a minor it is closed immediately.

Faces and consent, the rule that matters most

You may upload a face only if it is your own, or you hold written permission from the person. By uploading you confirm that, and we record a timestamped confirmation with a hash of the file. Uploading someone else's face without permission is a breach that ends the account.

Never allowed, in any brand: anyone under 18, a real person depicted in a sexual or defamatory way, or content that sexualises a minor. Such content is deleted and reported to the authorities where the law requires it.

What you may not create

• sexual or degrading content involving minors, including cartoons and simulation, reported to the authorities;
• deepfakes: any synthetic image or video placing a real, identifiable person in a situation they did not consent to. Prohibited outright;
• a real, identifiable person without their written consent, which you must be able to produce on request;
• non-consensual scenarios, including sleeping, drugged, hypnotised or otherwise incapacitated subjects;
• incest, bestiality, and sexual content involving animals;
• violence, abduction, torture, snuff or fantasy snuff;
• prostitution, escorting or trafficking scenarios;
• sexual content presented as occurring under the influence of drugs or alcohol;
• instructions for illegal activity, and professional medical, legal or financial advice;
• content that harasses, defames or incites violence against a real person, and hate speech;
• content that infringes copyright or trademark, or that is illegal where you live;
• attempts to break the service, resell raw GPU access, or bypass the content filter.

Every prompt is filtered before it reaches a model: a request in a prohibited category is refused with an explanation, and the decision is logged with a timestamp, the account, the category and a hash of the prompt. Where a request concerns a real person we require a signed consent and a record of age, and will provide that documentation to our payment processor within five business days of a request.

Your content and ours

Photos of people you upload

You may upload a photograph only if you are the person in it, or you hold that person's written permission, and that person is 18 or older. By uploading you confirm both points. Photographs of anyone under 18 are refused, the file is deleted, and the account is closed.

When you upload a face, you confirm you consent to it being used to generate images and short videos inside your own account. We keep the upload for as long as the account exists, we do not use it to train models, and we delete it on request. If a report claims that an upload was made without consent, the account is suspended while we check, and the material is removed. Requests to remove a person's likeness are answered at [email protected] within one working day.

You keep the rights to what you upload, and you own the outputs you generate, subject to the licence of the underlying models. We claim no ownership of your images and we do not use them to train models for anyone else. We may keep them only as long as needed to serve them to you and to keep backups.

This is AI-generated content

Everything the service produces is synthetic media generated by machine-learning models. It is not a photograph of a real event. Every file carries machine-readable disclosure in its metadata: an IPTC DigitalSourceType value of trainedAlgorithmicMedia, the name of the generating model and a timestamp, in line with Article 50 of the EU AI Act. Do not remove that marking and present the output as a real photograph.

Credits, plans and fair use

Credits are a prepaid balance, not money. A failed render is refunded automatically. We may pause generation for maintenance; the studio tells you when that happens. Prices may change, but a price shown at checkout is the price you pay for that purchase.

Availability and liability

We aim for high availability but do not promise uninterrupted service. To the extent the law allows, our liability for any claim is limited to what you paid us in the previous three months. Nothing here limits liability that cannot be limited by law.

Ending it

You can delete your account and content at any time from Account, or by writing to [email protected] or through the contact form at /contact. We may close an account that breaks these rules.