Refund Policy

Last updated: 2 November 2026

Failed renders

If a job does not produce a result, the credits are returned to your balance automatically, you do not have to ask. The job history shows the reason.

Unused credits

Credits are prepaid and do not expire while your account is active. If you bought credits and used none of them, write to us within 14 days of the purchase and we refund it to the original payment method.

Used credits

Credits already spent on renders are not refundable, because the compute has been used. If a render came out wrong for a reason on our side, tell us and we will return the credits.

How to ask

Write to [email protected] or through the contact form at /contact from the address on the account, or use the contact form, with the job or payment reference. We answer within two working days.